Frequently asked
Shipping, returns and how to reach us. If the answer you want is not here, write to us.
- Where do you ship?
We ship within the United States. Prices are in US dollars.
- How soon does an order go out?
Orders are dispatched within 2–5 business days — Monday to Friday, excluding public holidays.
Tracking is emailed to you as soon as your order leaves.
- What does shipping cost?
Shipping is calculated at checkout once you have entered a delivery address. You see the full total — shipping and any tax included — before you are asked to pay.
Nothing is added after an order is placed.
- Why has only part of my order arrived?
The Good Room brings together pieces from a number of independent makers. Items in one order may arrive separately, on different days, because they ship from different places.
Each parcel is tracked on its own, and you are never charged twice for shipping on a single order.
If part of an order has arrived and part has not, the rest is almost always still on its way. Write to us with your order number and we will check.
- Can I return something?
You have 30 days from the day your order is delivered to start a return.
- Can everything be returned?
A small number of pieces are sold as final sale and cannot be returned or exchanged. Where that is the case it is stated in that piece's own description on its product page.
If a description does not say so, the 30-day return above applies. We will not treat a piece as final sale after the fact.
If you are unsure before ordering, ask us and we will confirm in writing.
This does not affect your rights if a piece arrives damaged or faulty, or if we send the wrong thing. Those are covered whatever the description says.
- Who pays return postage?
Return postage is paid by you, and the original shipping cost is not refunded.
There are two exceptions, and in both we pay: the piece arrived damaged, or we sent the wrong thing.
- How do I start a return?
Write to us with your order number and which piece you would like to return, and we will send you the return address and anything else you need.
Please wait for that reply before posting anything back — pieces come from different places, and a return sent to the wrong address is hard to trace.
- When will I get my refund?
Once your return arrives and has been checked, we refund to the original payment method. That usually reaches your account within 5–10 business days, depending on your bank.
We will email you when the refund is sent.
- Something arrived damaged. What now?
Tell us within 14 days of delivery and send a photograph of the damage and the packaging. We will arrange a replacement or a refund.
You are never asked to pay return postage on a piece that arrived damaged.
- Can I change or cancel an order?
Write to us as soon as you can. If the order has not yet been dispatched we can usually change or cancel it. Once it has shipped, our return policy applies instead.
- Is it safe to pay here?
Checkout is handled by Shopify, which processes the payment and holds the card details. They never reach this site.
- Do I need an account to buy?
No. You can check out as a guest with an email address for your receipt and tracking.
- How do I get in touch?
Email hello@goodroom.store, or use the contact page.
Include your order number if you have one — it makes the answer faster.
This is The Good Room's stated policy. If anything here is unclear, ask us before you order and we will answer in writing.