Help
Shipping & returns
Orders leave within 2–5 business days. Shipping is calculated at checkout, so you see the full cost before you pay.
Where we ship
We ship within the United States. Prices are in US dollars.
Dispatch
Orders are dispatched within 2–5 business days — Monday to Friday, excluding public holidays.
Tracking is emailed to you as soon as your order leaves.
What shipping costs
Shipping is calculated at checkout once you have entered a delivery address. You see the full total — shipping and any tax included — before you are asked to pay.
Nothing is added after an order is placed.
Orders that arrive in more than one parcel
The Good Room brings together pieces from a number of independent makers. Items in one order may arrive separately, on different days, because they ship from different places.
Each parcel is tracked on its own, and you are never charged twice for shipping on a single order.
If part of an order has arrived and part has not, the rest is almost always still on its way. Write to us with your order number and we will check.
If something arrives damaged
Tell us within 14 days of delivery and send a photograph of the damage and the packaging. We will arrange a replacement or a refund.
You are never asked to pay return postage on a piece that arrived damaged.
If a parcel does not arrive
If tracking says delivered and the parcel is not with you, check with anyone else at the address and with your neighbours first — that resolves most of these.
If it is still missing, write to us and we will open an enquiry with the carrier.
Changing or cancelling an order
Write to us as soon as you can. If the order has not yet been dispatched we can usually change or cancel it. Once it has shipped, our return policy applies instead.
30 days to change your mind. Return postage is paid by you, unless the piece arrived damaged or we sent the wrong thing.
The window
You have 30 days from the day your order is delivered to start a return.
What can come back
Pieces in the condition they arrived in — unused, undamaged, and in their original packaging.
A piece that has been used, washed, assembled or altered cannot be returned unless it turned out to be faulty.
Who pays return postage
Return postage is paid by you, and the original shipping cost is not refunded.
There are two exceptions, and in both we pay: the piece arrived damaged, or we sent the wrong thing.
How to start one
Write to us with your order number and which piece you would like to return, and we will send you the return address and anything else you need.
Please wait for that reply before posting anything back — pieces come from different places, and a return sent to the wrong address is hard to trace.
Refunds
Once your return arrives and has been checked, we refund to the original payment method. That usually reaches your account within 5–10 business days, depending on your bank.
We will email you when the refund is sent.
Faulty pieces
If something is faulty, tell us and send a photograph. We will replace or refund it, and we pay the postage.
This sits alongside your legal rights rather than replacing them.